Refund policy

Return & Refund Policy

We want you to love your HopLabel purchase. If something isn't right, here is how returns and refunds work.

1. Returns (change of mind)

You may request a return within 30 days of receiving your order.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Return shipping costs are paid by the customer.

2. How to start a return

Before sending anything back, email contact@hoplabel.com with your order number. We will reply with the return address and instructions.

Returns sent without our authorization will not be accepted.

3. Defective or damaged items

If your item arrives defective or damaged, email contact@hoplabel.com within 30 days of receiving it, including your order number and photos or a video clearly showing the problem.

Once your claim is approved, we will send you a replacement or issue a full refund. You do not need to return the defective item.

4. Refunds

Refunds are issued to your original payment method within 10 business days after we receive your return (change of mind), or after your defect claim is approved.

5. Original shipping costs

Standard shipping is free on all orders, so there is no original shipping charge to refund. Return shipping costs for change-of-mind returns remain the customer's responsibility (see section 1).

6. Your legal rights

This policy does not affect your statutory rights under the consumer protection laws of your country of residence, including any legal guarantee for defective products.

Questions?

Contact us at contact@hoplabel.com or through the chat on our website.